My HeartStory
Privacy Policy
Last updated: 10/14/2026
Our Commitment to Your Privacy
At My HeartStory, we understand that your relationship data is deeply personal and sensitive. We are committed to protecting your privacy and ensuring your personal information is handled with the utmost care and security.
Information We Collect
Personal Information:
- Name, email address, and date of birth
- Profile pictures and photos of people you log
- Zodiac signs and personality descriptions
Relationship Data:
- Information about people you log and relationship details
- Relationship timelines, status, and satisfaction ratings
- Personal insights about relationships, including AI-generated pattern and severity assessments
- Growth goals related to the people in your life
How We Use Your Information
- Provide personalized AI-powered relationship insights and recommendations
- Generate pattern insights and gentle reflections on your relationships
- Help you track and understand your relationship patterns
- Improve our AI algorithms and service quality
- Send you relevant updates and features (with your consent)
Data Security & Protection
Security Measures:
- Data encrypted in transit via HTTPS
- Database-level access controls (Row-Level Security) so your data is only ever reachable by you, not other users
- Payment details are never stored on our servers - handled directly by our payment processor
- Limited access controls for our team members
Data Sharing:
We never sell or rent your personal data. We share limited data with service providers who help us operate My HeartStory, strictly to provide the service to you: our AI provider(s) - currently Google (Gemini), with Groq used as a backup if our primary provider is briefly unavailable - to generate your relationship insights and coaching, our payment processor (Paystack) to handle subscriptions, our email provider (Brevo) for account and support emails, and Microsoft Clarity, an analytics tool that records anonymized session behavior (clicks, scrolling, page views) so we can understand and improve the product experience. These providers may only use your data to perform these specific functions for us - never for their own purposes. We may change which AI provider(s) we use from time to time; this policy will be updated to reflect the current provider(s) in use.
Your Rights & Choices
- Access: Request a copy of your personal data
- Correction: Update or correct your information
- Deletion: Request deletion of your account and data
- Portability: Request an export of your data in a readable format by contacting support
- Consent Withdrawal: Withdraw consent for data processing
Contact Us
If you have any questions about this Privacy Policy or your data, please contact us at:
Email: support@heartsync.lat
We will respond within 48 hours